Over at Asymmetrical Information, Megan has been involved in the usual comedy of errors while trying to deal with Sony VAIO customer service:

They'll be happy to give me the tracking number so that I can check with FedEx and see where my box [to ship the computer back] went. And they're sure I'll get the box on Monday. I don't know how they could be sure, since they haven't, y'know, looked at the tracking information. Apparently, that's my job...
Did I mention that I am writing this as I sit on hold with Sony? I've been waiting to talk to a supervisor for fifteenthirty forty-five minutes. I can only assume that they think that if they keep me on hold long enough, I will forget that I don't have a computer and hang up...
Update They left me on hold for an hour, then hung up on me. I'm starting to believe it is deliberate.
Update II The plot thickens. It seems the reason I haven't gotten my second box is that . . . Sony has no record of ever having sent one.
Update III That's right. Apparently the somewhat English challenged help-desk interpreted "Okay, send me a box" as "I'll call you back" and put my request in the circular file.
Update IV After only two hours on the phone with Sony and a good bit of yelling, Sony has graciously agreed to email me a label and put me in a special queue which will see my computer turned around in only 3-5 business days. So I might have it as early as the week after next, provided there are no further hitches.

Posted by: Old Grouch in Linkage at 19:18:42 GMT | No Comments | Add Comment
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