Saturday, 06 December 2008
How to write an apology letter
Backstory here (and here).
Via: Tam
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Wow, we messed up.Unfortunately, that’s not what they wrote.
Our saving grace is that you, our customers, cared enough to let us know we were being idiots.
We're as happy to have you as customers as we are embarassed that we ran a testimonial from Lon Horiuchi.
We printed off every email about this, rolled them each into a ball, and threw them at the employee who included the testimonial.
We're really sorry!
To show our contrition, we are offering 5% off to anyone who places an order for delivery in 2009 who mentions our poor taste in testimonials between now and December 31.
In the future, we'll pay more attention to who we use to talk about our products.
Respectfully,
The management
Backstory here (and here).
Via: Tam
Posted by: Old Grouch in
In Passing
at
17:01:17 GMT
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