“When the customer offers you cash, for something you offer for sale, do not hesitate:

Bob Warfield:  Let Customers Try the Good Seats

(Later: In an amazing string of comments at both Cone’s and Jarvis’s sites, the Elite Road Warriors make excuses for the broken system, revel in their own “elite” status, and “blame the victim” for being cheap/not doing the research/not buying in advance. Here’s a clue, guys:  As a customer, union contracts, broken reservation software, “maintaining perceived value” and “we didn’t think of that” are not my problem.  If a business wants my business, it will deal with it or die.  And for the Elite:  What happens to all those perks when your favorite airline goes bankrupt?)

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